Emergency Hotline: 0912-670-7777
I. Availing of public customer assistance
Steps (Client) |
Process (Provider) |
It will Take | What is needed | Fee (Php) | Please approach |
1) Submit letter request or documents | Clerk or employee-in-charge receive the letter of request or the pertinent documents. | 2 mins | Letter request/Document | None | J. Balbin, Private Secretary, R. Rojas, Executive Assistant |
Appropriate actions regarding the request/documents will be done. | 15 mins. | None | R. Rojas, Executive Assistant | ||
Governor approves the request/documents for assistance. | 5 mins. | None | J.C. Cua, Governor or his authorized signatories | ||
2) Get the approved request/document | The approved communication is released to the client. Client leaves 1 copy with the Records Section; then, brings the communication to the appropriate firm or government agency. | 2 mins | None | Records Officer/Clerk |
I. Availing of overseas employment facilitation services (for employers)
Steps (Client) |
Process (Provider) |
It will Take | What is needed | Fee (Php) | Please approach |
1) Client inquires Overseas vacancies at the PESO | Notify the PESO Manager. Forward the required document, the schedule of hiring for abroad, and a no objection from the agency. | 2 weeks before scheduled date of agency activity | Application form | None | J. Atutubo |
During the conduct of recruitment activities, the agency may use the facilities and equipment of the PESO free of charge. Agencies are encouraged to advertise in various local media. | 1-3 days | None | Agency Representatives | ||
At the end of the recruitment period, agencies are advised to submit a terminal and a deployment report once applicants hired are deployed for employment abroad. | Case to case | None | J. Atutubo | ||
2) Inquire from the Peso the result of the application. | The Office notifies the Client of the result of Application. | None | J. Atutubo |
II. Availing of overseas employment facilitation services (for applicants)
Steps (Client) |
Process (Provider) |
It will Take | What is needed | Fee (Php) | Please approach |
1) Client inquires Overseas vacancies at the PESO office | Overseas Agencies may conduct special recruitment activities in the province thru PESO anytime of the year, thru radio, streamers or municipal peso managers. | Usually takes 1-3 days depending on the approved request of the agency. | Application form | None | J. Atutubo |
2) Fill-up Registration form | Filing up of PESO Registry of Applicants during the conduct of SRA from agency application forms. | 15 mins. | None | DOLE/agency representative | |
3) Submit for interview | Interview qualified applicants, and require to submit additional Information by the sponsoring agency. | 20 mins. | None | DOLE/agency representative | |
4) Inquire from the Peso the result of the application. | The Office notifies the Client of the result of Application. | 5 mins. | None | J. Atutubo |
III. Availing for the services of the Public Employment Service Office (PESO)
III-A. Availing of Special Program for Employment of Students (SPES)
Steps (Client) |
Process (Provider) |
It will Take | What is needed | Fee (Php) | Please approach |
1) Inquire and fill-up form 9, National Registry of workers. Submit for evaluation | In-charge requests client to fill up application form. | 5 mins. | Application form | None | J. Blado |
2) Submit for interview | Conduct oral interview to student applicants. | 10-15 mins. | None | J. Atutubo | |
3) Inquire for the result of Application | In-charge announces or posts the result of qualified applicants | None | |||
Qualified SPES participants attend orientation on the details and guidelines of the program. | 1 hr. | None | DOLE/PESO Manager | ||
Referral letter will be given to beneficiaries at the first day of work scheduled | 2 mins. | None | J. Blado | ||
Beneficiaries are required to submit SPES requirements for evaluation | 1-2 weeks | None | J. Atutubo | ||
Students are then requested to sign the employment contract and SPES certification for submission to the DOLE | 2 mins. | ||||
After the duration of the work student, beneficiaries are then requested to the PESO office for signing of the Termination Report and submission of the Daily Time Report for the preparation of the payroll. | 1 min. | None | J. Blado | ||
All SPES requirements and other documents will be submitted to the DOLE for further evaluation and processing of the 40% salary of the beneficiaries | 2 weeks | None | J. Atutubo | ||
4) Client receives salary at the Provincial Treasurer’s Office | 2 mins. | None | Clerk (PTO) |
I. Requesting Information from the Provincial Tourism Office
Steps (Client) |
Process (Provider) |
It will Take | What is needed | Fee (Php) | Please approach |
1) Submit letter request | Receiving clerk receives the letter request, registers client’s name in logbook | 5 mins | Letter request | None | Casual Clerk |
2) Confer with the Tourism Officer | Discuss the information needed | 10 mins. | None | Tourism Officer | |
3) Get Information | The Tourism Officer prepares/retrieves the information/data. | 10 mins. | None | Tourism Officer | |
If original documents may not be given, client leaves an ID card and is allowed to photocopy documents. Client receives the photocopied document or reproduced document and signs in the logbook for record purposes. If documents were photocopied, client returns the original documents and retrieved his card. | 30 mins | None | Tourism Officer | ||
4) Receive the photocopied document or printed data/information | 5 mins | None | Tourism Officer |
II. Using and borrowing books at the provincial library
Steps (Client) |
Process (Provider) |
It will Take | What is needed | Fee (Php) | Please approach |
1) Fill-up Application form and submit | Receive application form and issue a library card. | 2 mins. | Application Form | None | Receiving clerk |
2) Present an identification card | Allowed access to the library facilities and reading materials. | 30 mins. | None | J. Robles | |
3) Present Library Card | Receive library I.D. card. Clients are allowed to select books to read or to borrow. Reference books can by borrrowed for a period of 3 days. Fiction books can be borrowed for a period of 5 days. | 2 mins. | Library card | None | J. Robles |
4) Get the Borrowed books/materials | Release borrowed books/references/reading materials | 2 mins. | None | J. Robles |
I. Availing of maintenance services for government infrastructure facilities
Steps (Client) |
Process (Provider) |
It will Take | What is needed | Fee (Php) | Please approach |
1) Submit request | Staff receives and records the request letter in a logbook, submits it to the Assistant Provincial Engineer | 15 mins. | Letter Request, SB Resolution specifying the service needed | None | E. Yoingco |
Notation of the Provincial Engineer, to the Maintenance Section. Maintenance Engineer evaluates and assesses the request. | 15 mins. | None | Engr. R. Malinana | ||
Site Inspection and Investigation. | 4 hours | None | Engr. F. Vargas | ||
Engineer prepares an estimate of materials, labor and equipment required. (Required only for Repair of Roads and Bridges and Other Facilities) | 7-15 days | None | Engr. F. Vargas | ||
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None |
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Provincial Engineer reviews and evaluates results of inspection and program of work; approves the Implemetation of maintenance job. | 3 mins. | None | Engr. Maliñana | ||
Maintenance Engineer assigns foreman and maintenance men on site; and prepares construction | 4 hrs. | None |
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II. Requesting the preparation of plans and programs of work
These services are being provided to guide constituents in the implementation of the proposed project especially regarding plans, specifications and costs.
Steps (Client) |
Process (Provider) |
It will Take | What is needed | Fee (Php) | Please approach |
1) Submit Request | Staff receives and records the request in a logbook and submits the same to the Provincial Engineer. Submit request to the personnel-in-charge | 3 mins. | Letter Request specifying the service needed | None | E. Yoingco |
Provincial Engineer evaluates request, endorses to the Planning Section. | 3 mins. | None | Engr. Maliñana | ||
Construction Engineer talks to persons and barangay officials concerned on-site. Engineer proceeds to sure=vey work, if a survey is needed. | ½ day | None | P. Pastor, Jr. | ||
Prepare Plans and Specification/ Program of Work | 1 day | None | |||
Engineer prepares detailed plans. He then prepares a Bill of Materials:
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7-15 days | None |
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Provincial Engineer evaluates, approves the plans and program or work | 3 mins. | None | Engr. Maliñana |
IV. Utilization of Construction and Maintenance Equipment Facilities
Steps (Client) |
Process (Provider) |
It will Take | What is needed | Fee (Php) | Please approach |
1) File application at PEO Motorpool | Staff receives application letter and records the name of client in the logbook. Submit the | 5 mins. | Application letter | None |
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application to in-charge for approval. | |||||
Forward the application to the Provincial Engineer and the Governor for approval | 5 mins | None | Engr. R. Malinana | ||
3) Payment of fee | 5 mins. | Schedule for rentals per 8 hr. or one day utilization: Pick-up, Road Roller, Road Grader, Dump Truck, Front End Loader |
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Forward documents to PEO Motor Pool for the preparation of trip tickets | 15 mins. | None | J. Asuncion | ||
15 mins. | None |
I. Accessing technical assistance and answers queries
Steps (Client) |
Process (Provider) |
It will Take | What is needed | Fee (Php) | Please approach |
1) Approach the Officer of the Day (OD) for information | Provide client formr | 2 mins. | None | OD designate | |
2) Fill up Client’s form | Receive and act on the client request. | 2 mins. | None | ||
Interview for endorsement to concerned staff: | 2 mins | None | OD | ||
POT on crop production and post harvest | 10-30 mins. | None | W. Talay | ||
POT in livestock/Poultry Production | 10-30 mins. | None | L. San Roque | ||
POT on Fishery Development | 10-30 mins. | E. Peña | |||
Agricultural Support Services Organization/Strengthening of RBD | 10-30 mins. |
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4) Log out from OD desk | Issuance of Certificate of Appearance | 5 mins. | None | Officer of the Day |
II. Availing of free technical training/seminars
Steps (Client) |
Process (Provider) |
It will Take | What is needed | Fee (Php) | Please approach |
1) Approach the Officer of the Day (OD) for information | Provide client form | 2 mins. | None | OD designate | |
2) Fill up Client’s form | Receive and act on the client request. | 2 mins. | None | ||
Interview for endorsement to concerned staff: | 2 mins | None | OD | ||
POT on crop production and post harvest | 10-30 mins. | None | W. Talay | ||
POT in livestock/Poultry Production | 10-30 mins. | L. San Roque | |||
POT on Fishery Development | 10-30 mins. | E. Peña | |||
Agricultural Support Services Organization/Strengthening of RBD | 10-30 mins. |
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Log out from OD desk | 2 mins. | None | Officer of the Day |
III. Provision of farm inputs to farmers
Steps (Client) |
Process (Provider) |
It will Take | What is needed | Fee (Php) | Please approach |
1) Approach the Officer of the Day (OD) for information | Provide client form | 2 mins. | None | OD designate | |
2) Fill up Client’s form | Receive and act on the client request. | 2 mins | None | ||
Interview for endorsement to concerned staff: | 2 mins | None | OD | ||
POT on crop production and post harvest | 10-30 mins. | None | W. Talay | ||
POT in livestock/Poultry Production | 10-30 mins. | L. San Roque | |||
POT on Fishery Development | 10-30 mins. | E. Peña | |||
Agricultural Support Services Organization/Strengthening of RBD | 10-30 mins. |
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4) Log out from OD desk | 5 mins. | None | Officer of the Day | ||
Note: This service can be availed if farm inputs are available or funds are available for the farm input. |
Service | Cost(Php) |
---|---|
Certified photocopy (per page) | 15 |
Photocopy (per page) | 15 |
Release of Mortgage | 15 |
Annotation of Mortgage on Tax Declaration | |
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15 |
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20 |
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25 |
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30 |
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35 |
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40 |
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45 |
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55 |
|
65 |
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70 |
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75 |
|
85 |
|
95 |
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105 |
Cancellation of warranty of Levy | 15 |
Research Fee of assessment records for every Real property unit | 15 |
Certificate of correctness | |
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15 |
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15 |
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15 |
Ocular Inspection Fee per parcel | 50 |
Provincial Prosecutor’s Clearance | 20 |
Certification Fee Issued by any office | 20 |
Blue Printing | |
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15 |
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20 |
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50 |
I. Request for consultation, diagnosis, treatment, castration, de-worming (walk-in/home service)
Steps (Client) |
Process (Provider) |
It will Take | What is needed | Fee (Php) | Please approach |
1) Request for consultation, diagnosis, treatment, castration, de-worming (walk-in/home service) | Receiving clerk asks the client to register in the logbook | 2 mins. | Letter request | None | Receiving clerk |
Receiving officer refers the request to the Provincial Veterinarian on her authorized representative | 5 mins. | None | Receiving clerk | ||
Consultation, diagnosis, treatment, castration, de-worming | 2-3 hrs. for home service | None | Dr. J.C. Rubio or authorized representative | ||
2) Wait for the result | Follow up treatment if necessary | 30mins | None | Dr. J.C. Rubio or authorized representative |
II. Disease outbreak investigation & surveillance
Steps (Client) |
Process (Provider) |
It will Take | What is needed | Fee (Php) | Please approach |
1) Submit report to the PVO | The clerk requires the following information:
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2 mins. | Report | None | Receiving clerk |
Provincial Veterinarian or her authorized representative goes directly to the place and verifies the report. | 2-3 hrs. (depends on the distance) | None | Dr. J.C. Rubio or authorized representative | ||
Collect lab, specimen for testing | 30 mins. | None | Dr. J.C. Rubio or authorized representative | ||
Report to the DA Regional Office & BAI | 30 mins. | None | Dr. J.C. Rubio or authorized representative | ||
Wait for the case declaration if positive | 15 days | None | Dr. J.C. Rubio or authorized representative | ||
Isolate, disinfect and treat | 30 mins. | None | Dr. J.C. Rubio or authorized representative | ||
Continue monitoring the case | 1hr. | None | Dr. J.C. Rubio or authorized representative |
III. Issuance of animal health certificate and shipping permit
Steps (Client) |
Process (Provider) |
It will Take | What is needed | Fee (Php) | Please approach |
1) Present request |
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2 mins. |
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None | Receiving clerk |
2) Pay Quarantine permit fee (for SP approval), Present the OR to the issuing officer | 2) Requests client to pay quarantine permit fee at the PTO Request the client to present the receipt | 5 mins. | PTO | ||
3) Claim permit | Issue AHC & Shipping Permit | 30 mins | None | Dr. J.C. Rubio or authorized representative |
IV. Request for pregnancy diagnosis and artificial insemination for cattle & carabao by walk-in client or by LGU
Steps (Client) |
Process (Provider) |
It will Take | What is needed | Fee (Php) | Please approach |
1) Submit request | Receving clerk asks the client to register in the logbook | 2 mins. | Request | None | Receiving clerk |
The clerk forwards the request to the Provincial Veterinarian for referral to concerned technician | 2 mins. | None | Dr. J.C. Rubio or authorized representative | ||
The Provincial Veterinarian will refer the request to the Artificial Insemination Program Coordinator for action. | 2 mins. | None | Dr. J.C. Rubio or authorized representative | ||
2) The Client to pay A.I. fee & presented O.R. to the clerk (for SP approval) | Ask for the OR Number for recording | 2 mins. | PTO | ||
Inject hormone for synchronized heat | 30 mins. | J. Tapel/C. Toyado | |||
3 days after. insemination follows | 15 mins. | J. Tapel |
V. Request for trainings, seminars from farmers and capability enhancement training from LGU technicians
Steps (Client) |
Process (Provider) |
It will Take | What is needed | Fee (Php) | Please approach |
1) Submit letter request | Register the client’s name in the logbook. | 2 mins. | Letter Request | None | Receiving clerk |
The clerk forwards the request to the Provincial Veterinarian | 2 mins. | None | Dr. J.C. Rubio or authorized representative | ||
The Provincial Veterinarian evaluates/assess the request. If request is granted, look for possible fund source. | 15 mins. | None | Dr. J.C. Rubio or authorized representative | ||
If request is granted and source of fund is identified, training design/proposal is prepared by the Provincial Veterinarian/Program Coordinator for approval | 3 hrs. | None | Dr. J.C. Rubio or authorized representative | ||
Scheduling of training. Send communication. | 15 mins. | None | Dr. J.C. Rubio or authorized representative | ||
Preparation of training materials/venue/food | 15 days | None | Dr. J.C. Rubio or authorized representative | ||
Training proper | (Case to case basis) | None | Dr. J.C. Rubio and staff | ||
Evaluation of training | Dr. J.C. Rubio |
I. Annotating/Cancelling Loans or Mortgages on Tax Declarations
Steps (Client) |
Process (Provider) |
It will Take | What is needed | Fee (Php) | Please approach |
1) Request for the Service. The client fills-up a request/service slip | The Officer of the Day (OD) will endorse to the Records Mgt Division Office. | 3 mins. | Service/Request Slip Copy of the mortgage/release of mortgage | OD Designate | |
2) Submit the Service Slip | It will be routed to the Assessment Clerk for appropriate action. | 5 mins. | OD Designate | ||
3) Evaluation | The request will be evaluated by the Records Management Officer | 5 mins. | G. Gianan or C. Marasigan | ||
4) Payment. The client will pay annotation fee to the Provincial Treasurer’s Office. No payment shall be made in releasing properties from loans/mortgages | Notice of Payment | Annotation fee varies depending on the amount of mortgage/loans (Please refer to appendix A on the last page) | A. Joson, Assessment Clerk | ||
Annotating Tax Declaration. Only after annotation of mortgage, loans and verification will the tax declaration is released from mortgage. The TD will be forwarded to the Provincial Assessor /or his Assistants for signature | 10 mins. | A. Joson | |||
5) Issuance of Annotated TD or release from ortgage | The provincial Assessor/ his Assistants will check and sign the TD. After the tax declaration has been recorded, the Officer of the Day will release the TD to the client. A copy of Mortgage shall be filed in the office for records purposes | 5 mins. | Officer of the Day or A. Joson |
II. Approval of Assessment of Real Property (ARP)
Steps (Client) |
Process (Provider) |
It will Take | What is needed | Fee (Php) | Please approach |
1) Request for the Service. The client will fill-up a request/service slip | The OD will endorse to the Assessment Records Management Division. | 3 mins. |
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None | OD Designate |
2) Submit the Service Slip | Request is evaluated by the Assessment Records Management Officer, routed to the Evaluation /Review staff. | 5 mins. | None | OD Designate C. Marasigan | |
3) Interview | The Evaluation/ Review Officer will review the documents and | 15 mins. | None |
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interview the client for confirmation. After the review, affix his initials for endorsement. | 10 mins. | None |
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The provincial Assessor or his assistants approve the new assessment of real property. | 10 mins. | None |
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4) Get Receipt | After the transaction has been recorded, the OD will return the documents to the client who shall Acknowledge receipt thereof. | 5 mins. | None | OD Designate |
III. Issuance of Certifications and Other Assessment Documents
Steps (Client) |
Process (Provider) |
It will Take | What is needed | Fee (Php) | Please approach |
1) Request for the Service. The client will fill-up a request/service slip | The OD will endorse to the Assessment Records Management Division. | 3 mins. |
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Certification fee of 20.00 Documentary stamp | OD Designate |
2) Submit the Service Slip | After the request has been evaluated by the Assessment Records Management Officer, it will be routed to the Computer encoder for verification and later routed to the Assessment Clerk for assessment. | 10 mins. | None | R. Turado, LAOO I | |
Preparation of Certification or Certified True or Photocopy. Assessment Clerk will verify and prepare the certification/ certified true/photo copy. The Records and Management Division checks certification made. | 10 mins. | None |
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Checking & Countersigning. The Local Assessment Operation Officer III and Tax Mapper III shall check and counter sign the certified photocopy assessment documents. | 10 mins. |
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Signing. The Provincial Assessor/his Assistants will sign the certification, while the certified Xerox/ photocopy shall be signed by the LAOO IV. | Notice of Payment |
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3) Receipt of Document | After the transaction has been recorded in the logbook, the OD returns the documents to the client who shall Acknowledge receipt thereof. | 5 mins. | OD Designate |