Citizen’s Charter

• Office of the Provincial Governor

  I. Availing of public customer assistance

  • About the Service – Provincial residents and other clients may request for referrals, recommendations, endorsements or communications so that they can avail of this service
  • Service Coverage:
    • Medical Assistance
    • Job Recommendations
    • Past employment records
    • Other relevant documents
    • Endorsement for Transfer
    • Letter of Request for transfer
    • Certified Service Record, if available
  • How to Avail of the Service

    Steps (Client)	Process (Provider)	It will Take	What is needed	Fee (Php)	Please approach
    1) Submit letter request or documents	Clerk or employee-in-charge receive the letter of request or the pertinent documents.	2 mins	Letter request/Document	None	J. Balbin, Private Secretary, R. Rojas, Executive Assistant
    	Appropriate actions regarding the request/documents will be done.	15 mins.		None	R. Rojas, Executive Assistant
    	Governor approves the request/documents for assistance.	5 mins.		None	J.C. Cua, Governor or his authorized signatories
    2) Get the approved request/document	The approved communication is released to the client. Client leaves 1 copy with the Records Section; then, brings the communication to the appropriate firm or government agency.	2 mins		None	Records Officer/Clerk

• Human Resource Management & Development Office

  I. Availing of overseas employment facilitation services (for employers)

  • About the Service – Overseas placement agencies may seek assistance of the PESO at the Provincial Government in conducting recruitment activities in the province. The may use the facilities and equipment of the office and may also request for support from the staff. Services offered is free of charge.
  • Requirements:
    • Special Recruitment authority from POEA and DOLE
    • Confirmed job orders from principal employers
  • How to Avail of the Service

    Steps (Client)	Process (Provider)	It will Take	What is needed	Fee (Php)	Please approach
    1) Client inquires Overseas vacancies at the PESO	Notify the PESO Manager. Forward the required document, the schedule of hiring for abroad, and a no objection from the agency.	2 weeks before scheduled date of agency activity	Application form	None	J. Atutubo
    	During the conduct of recruitment activities, the agency may use the facilities and equipment of the PESO free of charge. Agencies are encouraged to advertise in various local media.	1-3 days		None	Agency Representatives
    	At the end of the recruitment period, agencies are advised to submit a terminal and a deployment report once applicants hired are deployed for employment abroad.	Case to case		None	J. Atutubo
    2) Inquire from the Peso the result of the application.	The Office notifies the Client of the result of Application.			None	J. Atutubo

  II. Availing of overseas employment facilitation services (for applicants)

  • About the Service – The Provincial Government of Catanduanes thru its PESO assists various placement agencies in conducting the special recruitment activities (SRA), provided that agencies requesting for such activities are POEA licensed and are authorized by the Department of Labor and Employment (DOLE). It also monitors the status of worker deployed overseas.
  • Requirements:
    • Bio data with ID picture
    • NBI clearance
    • Birth certificate
    • Employment/Training Certificates
    • Professional license/TESDA certificate
    • Passport
  • How to Avail of the Service

    Steps (Client)	Process (Provider)	It will Take	What is needed	Fee (Php)	Please approach
    1) Client inquires Overseas vacancies at the PESO office	Overseas Agencies may conduct special recruitment activities in the province thru PESO anytime of the year, thru radio, streamers or municipal peso managers.	Usually takes 1-3 days depending on the approved request of the agency.	Application form	None	J. Atutubo
    2) Fill-up Registration form	Filing up of PESO Registry of Applicants during the conduct of SRA from agency application forms.	15 mins.		None	DOLE/agency representative
    3) Submit for interview	Interview qualified applicants, and require to submit additional Information by the sponsoring agency.	20 mins.		None	DOLE/agency representative
    4) Inquire from the Peso the result of the application.	The Office notifies the Client of the result of Application.	5 mins.		None	J. Atutubo

  III. Availing for the services of the Public Employment Service Office (PESO)

  • About the Service – The Provincial Government of Catanduanes supports the Department of Labor and Employment (DOLE) in the Implementation of the program through the Public Employment Services Office (PESO). This was established pursuant to RA 8759 otherwise known as the PESO Act of 1999.

  III-A. Availing of Special Program for Employment of Students (SPES)

  • About the Service – Created under R.A. 7323 enacted on March 30, 1992, the Special Program for Employment of Students (SPES) aims to help poor but deserving students and out-of-school youth in pursuing their education by encouraging employment during summer vacation, and hopefully during semestral and or Christmas vacations, to provide income to finance/augment/subsidize students school need. Participants in this program are assigned to work in the different department and government institution with a minimum of 15 but not more than 45 days work duration with entitlement of a minimum wage, of which 60% is paid by the provincial government and 40% is paid by the Department of Labor and Employment.
  • Who May Avail of the Service
    Students and out-of-school youth applying under this program must meet the following qualifications:
    • 15 to 25 years old
    • enrolled during the present school year/semester immediately preceding the summer vacation or a dropout who intends to enroll again
    • parents’ net income after tax does not exceed P 36,000.00 per annum
    • no failing grades
  • Requirements:
    • Duly filled Registration form 01 (3 copies) with ID pictures attached
    • Birth or baptismal certificate to attest the student-applicant’s age
    • Any of the following to attest to the student-applicant’s rating:
      • Form 138
      • Certification by the School Registrar that the students has passed during the previous semester or school year
      • Certified true copy of the student’s class card where the passing grade could be determined
    • Any of the following to attest to the student’s family income:
      • Latest Income Tax Return of the parents
      • Bureau of Internal Revenue (BIR) Certification that the parents do not file Tax Returns
      • Certification from the employer that parent of the applicant has been displaced or to be displaced.
  • How to Avail of the Service

    Steps (Client)	Process (Provider)	It will Take	What is needed	Fee (Php)	Please approach
    1) Inquire and fill-up form 9, National Registry of workers. Submit for evaluation	In-charge requests client to fill up application form.	5 mins.	Application form	None	J. Blado
    2) Submit for interview	Conduct oral interview to student applicants.	10-15 mins.		None	J. Atutubo
    3) Inquire for the result of Application	In-charge announces or posts the result of qualified applicants			None
    	Qualified SPES participants attend orientation on the details and guidelines of the program.	1 hr.		None	DOLE/PESO Manager
    	Referral letter will be given to beneficiaries at the first day of work scheduled	2 mins.		None	J. Blado
    	Beneficiaries are required to submit SPES requirements for evaluation	1-2 weeks		None	J. Atutubo
    	Students are then requested to sign the employment contract and SPES certification for submission to the DOLE	2 mins.
    	After the duration of the work student, beneficiaries are then requested to the PESO office for signing of the Termination Report and submission of the Daily Time Report for the preparation of the payroll.	1 min.		None	J. Blado
    	All SPES requirements and other documents will be submitted to the DOLE for further evaluation and processing of the 40% salary of the beneficiaries	2 weeks		None	J. Atutubo
    4) Client receives salary at the Provincial Treasurer’s Office		2 mins.		None	Clerk (PTO)

• Provincial Tourism Office (Office of the Governor)

  I. Requesting Information from the Provincial Tourism Office

  • About the Service – Information about the province specifically its tourism potentials and attractions are available at the PTO. This includes:
    • Tourism Situationer
    • Maps
    • Other relevant data and information
  • How to Avail of the Service

    Steps (Client)	Process (Provider)	It will Take	What is needed	Fee (Php)	Please approach
    1) Submit letter request	Receiving clerk receives the letter request, registers client’s name in logbook	5 mins	Letter request	None	Casual Clerk
    2) Confer with the Tourism Officer	Discuss the information needed	10 mins.		None	Tourism Officer
    3) Get Information	The Tourism Officer prepares/retrieves the information/data.	10 mins.		None	Tourism Officer
    	If original documents may not be given, client leaves an ID card and is allowed to photocopy documents. Client receives the photocopied document or reproduced document and signs in the logbook for record purposes. If documents were photocopied, client returns the original documents and retrieved his card.	30 mins		None	Tourism Officer
    4) Receive the photocopied document or printed data/information		5 mins		None	Tourism Officer

  II. Using and borrowing books at the provincial library

  • About the Service – The library has the following sections below for research and reading. Users of the library will only have to present their identification card to avail the services. However, those who would like to bring home books and reference materials must be library members with library card.
    • Circulation Section
    • General Reference
    • Periodical Section
  • Requirements: Duly filled up application form for Library Memebership, Photocopy of current school/ office ID.
  • How to Avail of the Service

    Steps (Client)	Process (Provider)	It will Take	What is needed	Fee (Php)	Please approach
    1) Fill-up Application form and submit	Receive application form and issue a library card.	2 mins.	Application Form	None	Receiving clerk
    2) Present an identification card	Allowed access to the library facilities and reading materials.	30 mins.		None	J. Robles
    3) Present Library Card	Receive library I.D. card. Clients are allowed to select books to read or to borrow. Reference books can by borrrowed for a period of 3 days. Fiction books can be borrowed for a period of 5 days.	2 mins.	Library card	None	J. Robles
    4) Get the Borrowed books/materials	Release borrowed books/references/reading materials	2 mins.		None	J. Robles

• Office of the Provincial Engineering

  I. Availing of maintenance services for government infrastructure facilities

  • About the Service – Infrastructure maintenance services provided by the Provincial Engineer’s Office include:
    • Repair of Roads and Bridges
    • Other Facilities
    • Individuals may request for these services
    • Other request, resolutions, etc.
  • Fees – for rental of equipments, please inquire for details at the Provincial Treasurer’s Office.
    • Letter Request specifying the service needed
  • How to Avail of the Service

    Steps (Client)	Process (Provider)	It will Take	What is needed	Fee (Php)	Please approach
    1) Submit request	Staff receives and records the request letter in a logbook, submits it to the Assistant Provincial Engineer	15 mins.	Letter Request, SB Resolution specifying the service needed	None	E. Yoingco
    	Notation of the Provincial Engineer, to the Maintenance Section. Maintenance Engineer evaluates and assesses the request.	15 mins.		None	Engr. R. Malinana
    	Site Inspection and Investigation.	4 hours		None	Engr. F. Vargas
    	Engineer prepares an estimate of materials, labor and equipment required. (Required only for Repair of Roads and Bridges and Other Facilities)	7-15 days		None	Engr. F. Vargas
    	Bato, San Miguel, Baras, Gigmoto: Viga, Panganiban, Bagamanoc: Caramoran, Pandan, San Andres: Virac Area I: Virac Area II:			None	D. Toledana V. Dayawon I. Bautista F. Monjardin V. Velasco
    	Provincial Engineer reviews and evaluates results of inspection and program of work; approves the Implemetation of maintenance job.	3 mins.		None	Engr. Maliñana
    	Maintenance Engineer assigns foreman and maintenance men on site; and prepares construction	4 hrs.		None	F. Monjardin D. Toledana V. Dayawon

  II. Requesting the preparation of plans and programs of work

  • About the Service – ONE OF THE services rendered by the Provincial Engineer’s Office, specifically the Construction Section, is the preparation of Plans and Programs of Work as requested by barangay officials, private concerned citizens, and other officers and departments of the Provincial Government. These usually are regarding and construction of:
    • Drainage Systems
    • Concrete Roads
    • Public and Government Buildings
    • Other Infrastructure Projects

  These services are being provided to guide constituents in the implementation of the proposed project especially regarding plans, specifications and costs.

  • Requirement/s:
    • Letter Request specifying the service needed
  • How to Avail of the Service

    Steps (Client)	Process (Provider)	It will Take	What is needed	Fee (Php)	Please approach
    1) Submit Request	Staff receives and records the request in a logbook and submits the same to the Provincial Engineer. Submit request to the personnel-in-charge	3 mins.	Letter Request specifying the service needed	None	E. Yoingco
    	Provincial Engineer evaluates request, endorses to the Planning Section.	3 mins.		None	Engr. Maliñana
    	Construction Engineer talks to persons and barangay officials concerned on-site. Engineer proceeds to sure=vey work, if a survey is needed.	½ day		None	P. Pastor, Jr.
    	Prepare Plans and Specification/ Program of Work	1 day		None
    	Engineer prepares detailed plans. He then prepares a Bill of Materials: Bato, San Miguel, Baras, Gigmoto: Panganiban, Viga, Bagamanoc: Caramoran, Pandan, San Andres: Virac Area I: Virac Area II:	7-15 days		None	D. Toledana V. Dayawon I. Bautista F. Monjardin V. Velasco
    	Provincial Engineer evaluates, approves the plans and program or work	3 mins.		None	Engr. Maliñana

  IV. Utilization of Construction and Maintenance Equipment Facilities

  • About the Service – Infrastructure construction and maintenance equipment rentals provided by the Provincial Engineer’s Office include:
    • Pick-up Vehicle for service
    • Road roller for Compaction
    • Road Grader for side ditching, levelling, etc.
    • Dump Trucks for 5 cu. yd. capacity
    • Front-End Loader for 1.5 cu. m. capacity
  • How to Avail of the Service

    Steps (Client)	Process (Provider)	It will Take	What is needed	Fee (Php)	Please approach
    1) File application at PEO Motorpool	Staff receives application letter and records the name of client in the logbook. Submit the	5 mins.	Application letter	None	E. Reyes J. Asuncion
    	application to in-charge for approval.
    	Forward the application to the Provincial Engineer and the Governor for approval	5 mins		None	Engr. R. Malinana
    3) Payment of fee		5 mins.	Schedule for rentals per 8 hr. or one day utilization: Pick-up, Road Roller, Road Grader, Dump Truck, Front End Loader	P1,677.50 P6,688.00 P4,064.00 P4,016.00 P5,584.00
    	Forward documents to PEO Motor Pool for the preparation of trip tickets	15 mins.		None	J. Asuncion
    		15 mins.		None

• Office of the Provincial Agriculturist

  I. Accessing technical assistance and answers queries

  • About the Service – The Office of the Provincial Agriculturist (OPAg) provides recommendation packages of technologies on crops, livestock, fishery, agricultural support services and appropriate information regarding rural-based organizations to enhance farm/farmers/fishermen productivity.
  • How to Avail of the Service

    Steps (Client)	Process (Provider)	It will Take	What is needed	Fee (Php)	Please approach
    1) Approach the Officer of the Day (OD) for information	Provide client formr	2 mins.		None	OD designate
    2) Fill up Client’s form	Receive and act on the client request.	2 mins.		None
    	Interview for endorsement to concerned staff:	2 mins		None	OD
    	POT on crop production and post harvest	10-30 mins.		None	W. Talay
    	POT in livestock/Poultry Production	10-30 mins.		None	L. San Roque
    	POT on Fishery Development	10-30 mins.			E. Peña
    	Agricultural Support Services Organization/Strengthening of RBD	10-30 mins.			S. Gianan J. Tanlajura
    4) Log out from OD desk	Issuance of Certificate of Appearance	5 mins.		None	Officer of the Day

  II. Availing of free technical training/seminars

  • About the Service – The Office of the Provincial Agriculturist (OPAg) provides/conducts technical training activities/seminars in coordination with the Department of Agriculture (DA) and its attached agencies. Types of training are based on:
    • Approved Program and Work;
    • Priority needs and request of farmers, fisherman, rural women and youth and other stakeholder.
  • The training programs/seminars are related to the following:
    • Crops
    • Livestock
    • Fisheries
    • Capability Building Program
    • Agri-business
  • How to Avail of the Service

    Steps (Client)	Process (Provider)	It will Take	What is needed	Fee (Php)	Please approach
    1) Approach the Officer of the Day (OD) for information	Provide client form	2 mins.		None	OD designate
    2) Fill up Client’s form	Receive and act on the client request.	2 mins.		None
    	Interview for endorsement to concerned staff:	2 mins		None	OD
    	POT on crop production and post harvest	10-30 mins.		None	W. Talay
    	POT in livestock/Poultry Production	10-30 mins.			L. San Roque
    	POT on Fishery Development	10-30 mins.			E. Peña
    	Agricultural Support Services Organization/Strengthening of RBD	10-30 mins.			S. Gianan J. Tanlajura
    Log out from OD desk		2 mins.		None	Officer of the Day

  III. Provision of farm inputs to farmers

  • About the Service – The Office of the Provincial Agriculturist (OPAg) provides farm inputs such as seedlings, fertilizer subsidy, farm machineries to farmers.
  • How to Avail of the Service

    Steps (Client)	Process (Provider)	It will Take	What is needed	Fee (Php)	Please approach
    1) Approach the Officer of the Day (OD) for information	Provide client form	2 mins.		None	OD designate
    2) Fill up Client’s form	Receive and act on the client request.	2 mins		None
    	Interview for endorsement to concerned staff:	2 mins		None	OD
    	POT on crop production and post harvest	10-30 mins.		None	W. Talay
    	POT in livestock/Poultry Production	10-30 mins.			L. San Roque
    	POT on Fishery Development	10-30 mins.			E. Peña
    	Agricultural Support Services Organization/Strengthening of RBD	10-30 mins.			S. Gianan J. Tanlajura
    4) Log out from OD desk		5 mins.		None	Officer of the Day
    Note: This service can be availed if farm inputs are available or funds are available for the farm input.

  • Appendix A
  • Secretary & Assessment Service Fee: The prescribed Secretary and Assessment Service Fee for the issuance of copies of official records and documents, and research of assessment records, are as follows:

    Service	Cost(Php)
    Certified photocopy (per page)	15
    Photocopy (per page)	15
    Release of Mortgage	15
    Annotation of Mortgage on Tax Declaration
    5,000.00 and below	15
    5,1000.00 to P10,000.00	20
    10,100.00 to P20,000.00	25
    20,100.00 to P30,000.00	30
    30,100.00 to P40,000.00	35
    40,100.00 to P50,000.00	40
    50,100.00 to P60,000.00	45
    60,100.00 to P70,000.00	55
    70,100.00 to P80,000.00	65
    80,100.00 to P90,000.00	70
    90,100.00 to P100,000.00	75
    100,100.00 to P300,000.00	85
    300,100.00 to P500,000.00	95
    500,100.00 and above	105
    Cancellation of warranty of Levy	15
    Research Fee of assessment records for every Real property unit	15
    Certificate of correctness
    Per SP Resolution or Provincial Ordinance exclusive of cost of copying	15
    SP Resolution or Provincial Ordinance, Per page of copying only photocopy Typewritten, per 100 words or a fraction thereof	15
    Certified Copies: Per Document, exclusive of copying	15
    Ocular Inspection Fee per parcel	50
    Provincial Prosecutor’s Clearance	20
    Certification Fee Issued by any office	20
    Blue Printing
    15” x 20”	15
    20” x 30”	20
    40” x 40”	50

• Office of the Provincial Veterinarian

  I. Request for consultation, diagnosis, treatment, castration, de-worming (walk-in/home service)

  • About the Service – The Office of the Provincial Veterinarian (OPVet) provides basic services and adequate facilities pursuant to lgc (sect.17(3)); prevention & control of animal pests and diseases, provide artificial insemination, assist in the organization of livestock farmers, cooperative, transfer of appropriate technology, advise on matters pertaining to the slaughter of animals for human consumption, regulate, inspect milk, poultry and dairy product for public consumption and emergency response to calamities/ diseases outbreak, recommend/advise the ice on veterinary services which will increase the number and improve the quality of livestock and poultry and among others.
  • How to Avail of the Service

    Steps (Client)	Process (Provider)	It will Take	What is needed	Fee (Php)	Please approach
    1) Request for consultation, diagnosis, treatment, castration, de-worming (walk-in/home service)	Receiving clerk asks the client to register in the logbook	2 mins.	Letter request	None	Receiving clerk
    	Receiving officer refers the request to the Provincial Veterinarian on her authorized representative	5 mins.		None	Receiving clerk
    	Consultation, diagnosis, treatment, castration, de-worming	2-3 hrs. for home service		None	Dr. J.C. Rubio or authorized representative
    2) Wait for the result	Follow up treatment if necessary	30mins		None	Dr. J.C. Rubio or authorized representative

  II. Disease outbreak investigation & surveillance

  • How to Avail of the Service

    Steps (Client)	Process (Provider)	It will Take	What is needed	Fee (Php)	Please approach
    1) Submit report to the PVO	The clerk requires the following information: Clinical symptoms of the case places affected time of occurrence population affected	2 mins.	Report	None	Receiving clerk
    	Provincial Veterinarian or her authorized representative goes directly to the place and verifies the report.	2-3 hrs. (depends on the distance)		None	Dr. J.C. Rubio or authorized representative
    	Collect lab, specimen for testing	30 mins.		None	Dr. J.C. Rubio or authorized representative
    	Report to the DA Regional Office & BAI	30 mins.		None	Dr. J.C. Rubio or authorized representative
    	Wait for the case declaration if positive	15 days		None	Dr. J.C. Rubio or authorized representative
    	Isolate, disinfect and treat	30 mins.		None	Dr. J.C. Rubio or authorized representative
    	Continue monitoring the case	1hr.		None	Dr. J.C. Rubio or authorized representative

  III. Issuance of animal health certificate and shipping permit

  • How to Avail of the Service

    Steps (Client)	Process (Provider)	It will Take	What is needed	Fee (Php)	Please approach
    1) Present request	Receiving clerk receives the request and requires the client the following information: Large cattle Small animals	2 mins.	Certificate of ownership Certificate of transfer Certificate of L.I. that the animal is free from disease or exposure wing information Livestock Handler’s license Vaccination certificate/ Record Inspection of animals at the port	None	Receiving clerk
    2) Pay Quarantine permit fee (for SP approval), Present the OR to the issuing officer	2) Requests client to pay quarantine permit fee at the PTO Request the client to present the receipt	5 mins.			PTO
    3) Claim permit	Issue AHC & Shipping Permit	30 mins		None	Dr. J.C. Rubio or authorized representative

  IV. Request for pregnancy diagnosis and artificial insemination for cattle & carabao by walk-in client or by LGU

  • How to Avail of the Service

    Steps (Client)	Process (Provider)	It will Take	What is needed	Fee (Php)	Please approach
    1) Submit request	Receving clerk asks the client to register in the logbook	2 mins.	Request	None	Receiving clerk
    	The clerk forwards the request to the Provincial Veterinarian for referral to concerned technician	2 mins.		None	Dr. J.C. Rubio or authorized representative
    	The Provincial Veterinarian will refer the request to the Artificial Insemination Program Coordinator for action.	2 mins.		None	Dr. J.C. Rubio or authorized representative
    2) The Client to pay A.I. fee & presented O.R. to the clerk (for SP approval)	Ask for the OR Number for recording	2 mins.			PTO
    	Inject hormone for synchronized heat	30 mins.			J. Tapel/C. Toyado
    	3 days after. insemination follows	15 mins.			J. Tapel

  V. Request for trainings, seminars from farmers and capability enhancement training from LGU technicians

  • How to Avail of the Service

    Steps (Client)	Process (Provider)	It will Take	What is needed	Fee (Php)	Please approach
    1) Submit letter request	Register the client’s name in the logbook.	2 mins.	Letter Request	None	Receiving clerk
    	The clerk forwards the request to the Provincial Veterinarian	2 mins.		None	Dr. J.C. Rubio or authorized representative
    	The Provincial Veterinarian evaluates/assess the request. If request is granted, look for possible fund source.	15 mins.		None	Dr. J.C. Rubio or authorized representative
    	If request is granted and source of fund is identified, training design/proposal is prepared by the Provincial Veterinarian/Program Coordinator for approval	3 hrs.		None	Dr. J.C. Rubio or authorized representative
    	Scheduling of training. Send communication.	15 mins.		None	Dr. J.C. Rubio or authorized representative
    	Preparation of training materials/venue/food	15 days		None	Dr. J.C. Rubio or authorized representative
    	Training proper	(Case to case basis)		None	Dr. J.C. Rubio and staff
    	Evaluation of training				Dr. J.C. Rubio

• Office of the Provincial Assessor

  I. Annotating/Cancelling Loans or Mortgages on Tax Declarations

  • About the Service – This service is requested to annotate or cancel documents for loans and mortgage purposes.
  • How to Avail of the Service

    Steps (Client)	Process (Provider)	It will Take	What is needed	Fee (Php)	Please approach
    1) Request for the Service. The client fills-up a request/service slip	The Officer of the Day (OD) will endorse to the Records Mgt Division Office.	3 mins.	Service/Request Slip Copy of the mortgage/release of mortgage		OD Designate
    2) Submit the Service Slip	It will be routed to the Assessment Clerk for appropriate action.	5 mins.			OD Designate
    3) Evaluation	The request will be evaluated by the Records Management Officer	5 mins.			G. Gianan or C. Marasigan
    4) Payment. The client will pay annotation fee to the Provincial Treasurer’s Office. No payment shall be made in releasing properties from loans/mortgages			Notice of Payment	Annotation fee varies depending on the amount of mortgage/loans (Please refer to appendix A on the last page)	A. Joson, Assessment Clerk
    	Annotating Tax Declaration. Only after annotation of mortgage, loans and verification will the tax declaration is released from mortgage. The TD will be forwarded to the Provincial Assessor /or his Assistants for signature	10 mins.			A. Joson
    5) Issuance of Annotated TD or release from ortgage	The provincial Assessor/ his Assistants will check and sign the TD. After the tax declaration has been recorded, the Officer of the Day will release the TD to the client. A copy of Mortgage shall be filed in the office for records purposes	5 mins.			Officer of the Day or A. Joson

  II. Approval of Assessment of Real Property (ARP)

  • About the Service – All Assessment of Real Properties (ARPs) shall be approved by the Provincial Assessor.
  • How to Avail of the Service

    Steps (Client)	Process (Provider)	It will Take	What is needed	Fee (Php)	Please approach
    1) Request for the Service. The client will fill-up a request/service slip	The OD will endorse to the Assessment Records Management Division.	3 mins.	Official Receipt of Transfer Fee BIR clearance Registered Instrument and/or title Latest land tax payment (Official Receipt)	None	OD Designate
    2) Submit the Service Slip	Request is evaluated by the Assessment Records Management Officer, routed to the Evaluation /Review staff.	5 mins.		None	OD Designate C. Marasigan
    3) Interview	The Evaluation/ Review Officer will review the documents and	15 mins.		None	R. Turado, D. Tablate Jr., M. Ona Rama
    	interview the client for confirmation. After the review, affix his initials for endorsement.	10 mins.		None	M. Sarmiento C. Marasigan
    	The provincial Assessor or his assistants approve the new assessment of real property.	10 mins.		None	M. Tarrago, A. Abundo Jr., or R. Camano
    4) Get Receipt	After the transaction has been recorded, the OD will return the documents to the client who shall Acknowledge receipt thereof.	5 mins.		None	OD Designate

  III. Issuance of Certifications and Other Assessment Documents

  • About the Service – Tax Declaration serves as the permanent record of every real property unit (land building and machineries). A certified true /photo copy of tax declaration sand instruments or certification of no declared property, no-improvement or property holdings maybe requested from the Office of the Provincial Assessor.
  How to Avail of the Service

  Steps (Client)	Process (Provider)	It will Take	What is needed	Fee (Php)	Please approach
  1) Request for the Service. The client will fill-up a request/service slip	The OD will endorse to the Assessment Records Management Division.	3 mins.	Service/ Request Slip Documentary Stamp (BIR) Certified true/ or photocopy of tax declarations and other documents	Certification fee of 20.00 Documentary stamp	OD Designate
  2) Submit the Service Slip	After the request has been evaluated by the Assessment Records Management Officer, it will be routed to the Computer encoder for verification and later routed to the Assessment Clerk for assessment.	10 mins.		None	R. Turado, LAOO I
  	Preparation of Certification or Certified True or Photocopy. Assessment Clerk will verify and prepare the certification/ certified true/photo copy. The Records and Management Division checks certification made.	10 mins.		None	A. Joson E. Gianan
  	Checking & Countersigning. The Local Assessment Operation Officer III and Tax Mapper III shall check and counter sign the certified photocopy assessment documents.	10 mins.			M. Ona Rama D. Tablate, Jr.
  	Signing. The Provincial Assessor/his Assistants will sign the certification, while the certified Xerox/ photocopy shall be signed by the LAOO IV.		Notice of Payment		M. Tarrago, A. Abundo Jr., R. Camano M. Sarmiento G. Gianan J. Navar, Jr.
  3) Receipt of Document	After the transaction has been recorded in the logbook, the OD returns the documents to the client who shall Acknowledge receipt thereof.	5 mins.			OD Designate